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The Client agrees to pay the full price of the cleaning visit, if: (a)  The Client cancels or changes the date/time less than 24 hours prior to  the scheduled appointment; (b) The Client fails to provide access to the  service premises thus preventing the Company to carry out the booked  work; (c) There is a problem with the Client’s keys and the Cleaner cannot let themselves in. If keys are provided they must open all locks  without any special efforts or skills.
7.2. If the Client needs to change a cleaning day or time the Company  will do its best to accommodate them. A minimum of 24 hours notice is  required.
Please note that the Company cannot guarantee that the same operative  will be available on the new day and at the time the Client requires.  Any changes in the cleaning schedule are subject to availability . 

Refunds:
No refund claims will be given once the cleaning service has been  carried out. If for any reason the Client is dissatisfied with any  aspect they must notify the Company within 24 hours and this will be  rectified.

Refund will be issued only if the Client has cancelled a cleaning  visit within the allowed time (24 hours) prior to the start of the  cleaning session and a payment has been already received by the Company .

Refund will be issued if a Cleaner does not attend a cleaning  visit, payment for which has been already received by the Company